July 20, 2020

Over 12,000 VW cars recalled over gearbox defect, 8 models affected

KUALA LUMPUR – Volkswagen Passenger Cars Malaysia (VPCM) today announced a recall of 12,732 cars produced between 2011 and 2015 for defects in the 7-speed dual clutch gearbox.

The flaw involves the hydraulic pressure accumulator within the transmission caused by a production error.

The affected models are Beetle, Cross Touran, Golf (Mk6 and Mk7), Jetta, Passat (B7), Passat CC, Polo (6R) and Scirocco. This exercise does not affect Volkswagen models produced from 2016 and newer.

In individual cases, the failure of the component can possibly lead to pressure loss, interrupting power transmission between the engine and gearbox.

The nationwide campaign would be executed in phases in order to manage the number of cases. Owners would be informed by mail as soon as possible. Alternatively, they can go to the Volkswagen website to check if their vehicle is involved or call Volkswagen customer care at 1800-18-8947 for further information.

Owners may then contact any authorised Volkswagen service centre to book an appointment and have their vehicle inspected and parts replaced, if need be. VPCM gave an assurance that parts would be available to repair the cars promptly. The cost of labour and parts replacement would be borne by VPCM.

“While we have identified the number of vehicles involved in this recall, it is possible that not all the vehicles will require parts replacement. This is a significant exercise for us, and we would like to ensure that all these vehicles are inspected,” said VPCM managing director Erik Winter.

VPM said owners whose cars have been recalled would get a free VCP membership card as a token of appreciation from Volkswagen. An integral part of Volkswagen Cares, Volkswagen Care Plus (VCP) is a programme for owners with vehicles that are 5-years and older. Member privileges include three 20% service discounts vouchers, free 2 years Roadside Assistance, and 24-hour on-site battery support. Terms and conditions apply.

Photo and news source: carsifu.my

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